Online Community Management & Moderation
Learn about Community 102
Community 102’s community management services are powered by actual people who will sit down and work with you to develop a strategy that reduces liability, mitigates risk, aligns with your company’s philosophy, and most importantly promotes the growth of your product or brand’s online community.
We guarantee that our online moderators meet the demands set by your brand’s social media and community management needs. Community 102 not only integrates with your community, we become part of it.
24 / 7 / 365
Your customers are everywhere. We safeguard your brand on all social media platforms, languages, and time zones. We understand that in today’s online global marketplace our customers might keep different hours than your company. At Community102, your brand’s integrity is a 24 hour operation.
Community 102 moderation is your best defense against any kind of malicious activity, unruly fans, spam, protecting minors, and preventing copyrighted materials from appearing on your platforms. Our community moderators are highly trained individuals who work separately or in combination with automated tools and filters to give your company the quality oversight it needs to continually succeed.
Hyper Local Services
Are you a small business owner or a company with multiple locations, including franchises? If so, a great way for you to gain new business or receive feedback is through hyper local reviews. Community 102 offers a fantastic comprehensive solution that helps you manage these reviews, encourages people to write new reviews, and also saves people’s information into your database, all in collaboration with Yelp and Google+.
Social Media Services
The Community 102 team are experts in social media. We study your customer base, identify trends, and learn about your vision before using our research to develop a customized social media community management plan. No two company’s are identical and hence we provide flexible and tailored options. We offer a wide variety of services from Facebook, Twitter and YouTube support to social sales leads and sentiment reporting.
Communities are no longer solely on a company’s website. Today they are spread across owned and operated websites, within forums, and across other technology platforms as well. Hence, you need a plan that expands your entire platform so no matter where your customers encounter your brand and its products, they are greeted with consistent social network management and community moderation in your brand voice.