Online Community Management & Moderation
Community Management Services
Multiple languages, protecting minors, setting up standardization policies, and being there for our clients in their greatest time of need are some of the many things that set Community 102 apart.
Crisis Management
Social media has become a vehicle for people to express themselves to a wide audience without fear of repercussion for what they say. Just because people are free to voice their opinions and post content freely, it doesn’t mean that it can’t negatively harm your brand. You need to be even more diligent and have a team in place to monitor your online communities. Otherwise, what was a great idea, a place for your fans to interact with one another and be brand evangelists, could turn into a public relations nightmare. While we have listed below some of the main things that we think you should be aware of, there are many more situations that can quickly escalate into a brand crisis. To discuss your current issues or any potential concerns, and find out more about how we can help, please contact us. We’d love to listen and be of assistance.
Guidelines & Policy
When you launch a product, you also launch the community that grows around it. However, creating and fostering an online community requires strategic planning and firmly established community management services. A company must create enforceable guidelines and policies for managing their online community so that each user understands and abides by the same regulations. It is also equally important that every moderator address every fan in a consistent manner. Without these guidelines in place, users might take advantage to post as they please, with no consequence for their actions and no regard for the detrimental effect it can have on your brand. Nobody understands this better than Community 102. If you don’t have community guidelines or terms of service already in place, or if you just think you need to revisit your rules and regulations, Community 102 can help.
Kid Safety
Social media is another outlet for children to explore and educate. Although they can do so in the privacy of their own home doesn’t mean a parent or a company can be any less vigilant about watching over them. From giving out too much personal information to being targeted or harassed by adults or even other classmates, it is our responsibility to protect them and that’s where Community 102 comes in.
Languages
Community 102 understands that the conversation around your brand and products spans the globe. Our multilingual moderation services means that no matter what language is most prevalent in your community you can still be protected around the clock. If you have communities in more than one language, using Community 102 consolidates your vendor list to make oversight even simpler, too.